Privacy Policy

A legal disclaimer

Last Updated: May 15, 2026

Welcome to Aenon Horizons ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.aenonhorizons.com (the "Site") and when you use our bespoke laundry, car wash, and maid services.

By accessing or using our Site and services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Site, or when you contact us.

A. Personal Information Provided by You The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The personal information we may collect includes:

Contact Information: First Name, Last Name, Email Address, Phone Number.
Service & Delivery Details: Physical address (for laundry pickup/delivery, maid service dispatch, etc.).
Inquiries & Messages: Any additional information you provide in the "Message" section of our contact forms.

B. Information Automatically Collected Like many businesses, we automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, referring URLs, country, location, and information about how and when you use our Site.

2. How We Use Your Information

We use personal information collected via our Site for a variety of business purposes described below:

To Provide and Manage Services: To schedule and fulfill your laundry pickups, car washes, and maid service requests.
To Communicate With You: To respond to your inquiries, send you service updates, or notify you of any changes to your scheduled services.
To Send Administrative Information: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
To Improve Our Services: To request feedback, manage our 5-Star Rating System, and contact you about your experience with Aenon Horizons.
For Business Operations: To manage accounts, run analytics, and maintain the general security and operation of our Site.

3. Will Your Information Be Shared with Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

Service Providers and Contractors: We may share your data with third-party vendors, service providers, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, website hosting via Social Hive Investments, customer service, or delivery logistics).
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Cookies and Similar Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information to ensure the website runs efficiently and to analyze site traffic. You can choose to accept or decline cookies through your browser settings, though declining may affect some features of the Site.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk.

7. Your Privacy Rights

Depending on your geographical location (such as if you are a resident of Zambia governed by the Data Protection Act), you may have certain rights regarding your personal information, which include:

The right to request access to and obtain a copy of your personal information.
The right to request rectification (correction) of inaccurate personal data.
The right to request the erasure (deletion) of your personal information.
The right to restrict or object to the processing of your personal information.

To exercise any of these rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this document, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this policy, or if you would like to exercise your data rights, you may contact us at:

Aenon Horizons Along Kansanshi Rd, Opposite Yadah Christian School Solwezi 10101, Zambia Phone: +260 978-789-767 Email: info@aenonhorizons.com / sales@hatirare.com